Customer service

Although you may not have been charged for shipping on your original order, the actual cost of the original shipping will be deducted from the return amount credited. We will not refund the original freight charge or the freight charge for the return.

https://www.aerocoast.com

Returns are easy. You may return any product or accessory in its original, unused and saleable condition within 30 days after you have received your order for a full refund. We do not refund shipping costs. To ensure proper credit, please enclose a copy of your receipt email or packing slip with the returned goods and return to the address below.

We do not have an exchange program, but we will credit your card or PayPal account when the return is processed. Expect to see the refund on your account about 5 days after we receive your return.

Aerocoast reserves the right to not accept returned merchandise that is not in like-new condition, Simply return the item with a brief note explaining the nature of the return, including a daytime telephone number where you can be reached. You may also contact us if you would like additional detail about our return process.

Aerocoast Returns Dept.

Attn: Returns Dept.

8455 Tyco Road Suite Q. Vienna VA 22182

Limited Warranty

For one year from the date of purchase, Aerocoast will repair or replace flight cases with defects in material or workmanship. Replacement of product will be at our discretion, if we are unable to repair the item to our standards.
Our warranty does not cover accidental damage, improper handling, damage due to overloading or normal wear and tear. Aerocoast does not recommend checking of flight cases as luggage, and in such case the carrier is solely responsible for damages to your flight case.
The first thing you will want to do is take a photograph or two of the problem area of the product. Next, describe the problem in a detailed email, including when and where you purchased your Aerocoast Bag. Send the email to Service@aerocoast.com. One of our support personnel will contact you within 48 hours of your email or on the Monday following if it is a weekend.